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James Cash Penney Quotes


A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

As a rule, we find what we look for; we achieve what we get ready for.

Change is vital, improvement the logical form of change.

Clock watchers never seem to be having a good time.

Courteous treatment will make a customer a walking advertisement.

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.

Do not primarily train men to work. Train them to serve willingly and intelligently.

Every man must decide for himself whether he shall master his world or be mastered by it.

Exchange ideas frequently.

Growth is never by mere chance; it is the result of forces working together.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

I believe a man is better anchored who has a belief in the Supreme Being.

I believe in trusting men, not only once but twice - in giving a failure another chance.

I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.

I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

I was long brought up to think that it was nothing short of a crime to miss a sale.

It is always the start that requires the greatest effort.

It is the service we are not obliged to give that people value most.